Terms & Conditions of use

This Agreement (the "Agreement") is a legal agreement between You (an entity or person) ("You") and ReThought Ltd ("ReThought"), a UK limited company trading as ReComm.io ("ReComm"), that governs Your limited, non-exclusive, terminable right to use the ReComm.io website and related services ("Site"), the servers the Site is stored on, the computer files stored on that server (collectively, the "Service").

By clicking the 'Register!' button to start registration, and completing the account creation process, or by using the Service, You agree to be bound by the terms of this Agreement.


ReComm may amend this Agreement from time to time. All amended terms automatically take effect on the sooner of a) the day You use the Service or b) 10 days after they are initially posted on the Site.

Your use of the Site following the effective date of any modifications to this agreement will constitute Your acceptance of the Agreement, as modified. You agree that notice on the Site of modifications is adequate notice.

You warrant that you are at least 18 years of age or the applicable national or state age of majority and that you possess the legal right and ability to enter into this Agreement.

You are allowed to invite two types of user accounts to Your ReComm Service

"User" means an employee, consultant or contractor who is authorized by You to use Your ReComm account "Administrator" means a person authorized to act on behalf of You, who is responsible for the administration and management of Your ReComm account. "Users" and "Administrators" must comply with specific obligations, which are set forth specifically when necessary in the Sections below

Services Offered by ReComm

ReComm provides users the ability to make, receive and forward voice calls and text messages using a phone number provided by ReComm (the "ReComm Phone Number") and/or an Application

ReComm is not a "dial-tone" provider and is not a replacement for any phone lines, whether wired, wireless or Internet based. The ReComm Service allows You to place outgoing calls (national and international) but selected numbers and services may not be reachable through the ReComm Service and ReComm does not guarantee that all numbers available worldwide can be called from the ReComm Service. In particular, the ReComm Service does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind, which need to be performed from Your local phone service provider. It is Your responsibility to inform Your Users that it is not possible to support or carry emergency calls using the ReComm Service.


Because the ReComm Service relies on Your third-party telephone service, any limitations in that service will also limit the manner in which You can use the ReComm Service.

Quality and maintenance

ReComm will use reasonable endeavors to provide the ReComm Service with minimum disruptions. However, ReComm cannot guarantee that the Service will always function without disruptions, delay or other imperfections. Since the ReComm Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruption and You may experience some disruptions e.g. packet loss and delay which will interfere with the quality of Your communications.

ReComm may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws. ReComm may also have to repair, improve, and/or upgrade the ReComm Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time at our sole discretion.

Limited License

ReComm grants You a limited, revocable, non-exclusive, non-transferable license to use the Service for Your own individual, enterprise, and limited commercial use subject to the other terms of this Agreement.

You agree not to resell the Service.

You may not use the Service for illegal purposes or for the transmission of material that is unlawful, harassing, libelous, invasive of another's privacy, abusive, threatening, obscene or that infringes the rights or intellectual property of others.

You may not permit other individuals to use the Service, including but not limited to shared use via a network connection, except under the terms of this Agreement.

You may not rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the Service.

You may not circumvent or disable any technological features or measures in the Service for protection of intellectual property rights.

You may not use the Service in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright law any jurisdiction.

Any such forbidden use shall immediately terminate Your license to the Service.

Use of ReComm

In addition to other rules and regulations contained in these Terms of Use, You and anyone using Your ReComm account are responsible for any use of ReComm whether by website or mobile device. You agree not to access, copy, or otherwise use ReComm Services unless such use is authorized by these Terms of Use or otherwise authorized in writing. You agree that any information You provide to ReComm is complete and accurate.

You will not use the ReComm Services is any illegal, abusive, interfering or otherwise unacceptable or inappropriate manner, including:

  • to violate any law, regulation or other published policy;
  • to violate or infringe on intellectual property, privacy, or rights of another
  • to violate any agreement, rules or policies that govern the use of Your mobile device
  • to transmit any content that is illegal, abusive, harassing, racist, hateful, or in our sole discretion objectionable
  • to transmit sexually explicit, pornographic, obscene, or other content which in our sole discretion we find objectionable
  • to sell, trade, resell or otherwise exploit for any unauthorized commercial purpose or transfer any ReComm account
  • to stalk, harass, or harm another individual
  • to impersonate another, misrepresent or falsely identify Yourself
  • to violate any applicable third party policies or requirements that ReComm has communicated to You
  • to engage in fraudulent activity with respect to third parties or otherwise using Your account to bypass phone identification systems
  • to engage in spamming or other unsolicited advertising, marketing or other activities in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted phone calls or voice mails

You and Your Administrators may appoint additional Administrators of Your ReComm account, and each Administrator shall be required to accept and agree to this Agreement. You shall procure that all Administrators read, agree to and comply with this Agreement and You shall be responsible for any breach of the Terms by such Administrator(s).

ReComm Phone Numbers

Provision of ReComm Numbers is subject to applicable numbering rules and regulatory practices, which may change or be amended from time to time. ReComm reserves the right to change the terms related to ReComm Numbers accordingly, including without limitation to impose or amend local residency requirements and/or to require the provision of further user information for continued access to defined ReComm Numbers.

You may purchase and allocate ReComm Numbers to your Account subject to compliance with any requirements related to the residence and/or the location of Your Company.

You are responsible for notifying any applicable terms of service to Administrators and Users who are allocated the ReComm Number, and for ensuring that the Administrators and Users comply with such terms. ReComm reserves the right to cancel the subscribed ReComm Numbers in case of breach by You, Your Administrators or Users of the applicable terms of service, including the allocation requirements, without compensation.

Under no circumstances shall You send (or allow Your Administrators and/or Users to send) unsolicited commercial communications. You shall not (and You shall ensure that Your Administrators and/or Users shall not) send or procure the sending of any communications, including email messages on behalf of, or purporting to originate on behalf of, ReComm.

Address requirements

Due to local regulations, some phone numbers require the user to meet specific address requirements. The local address can be a business or personal address that You or Your company uses within that country.

ReComm does not require you to report this local address to us at the time you purchase the phone number. We will ask for it only in the event that we are contacted by authorities in that country or by our third party suppliers. In the event that the local address is required, ReComm will send an email requesting this information to the email address associated with the account. You will be required to provide the local address within 24 hours or your phone number(s) in that country may be taken out of service.

The numbers that we are able to provide in Mexico are solely for purchase by those NOT based in Mexico. In the event of a request for clarification ReComm will proceed as for obtaining local address requirements and request proof that You or Your company are based outside of Mexico.

Charging and payment of fees

ReComm will not charge You to use its Services during a free trial period. At the end of this trial period or whenever you wish to obtain additional services (e.g. phone numbers or communication minutes) not included in the free trial, You are required to sign up for a paid plan, which requires You to affirmatively select a plan and pay by entering Your credit card information.

You authorize ReComm to charge and/or place a hold on Your credit card with respect to any unpaid charges related to the Services. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and You agree that Your acceptance of this Agreement is authorization to the issuer of the credit card to pay all such amounts.

You authorize ReComm and/or any other company acting as billing agent for ReComm to charge Your credit card on a recurring monthly basis on the monthly anniversary of Your initial registration for a paid ReComm plan and to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to Your credit card until such amounts are paid in full.

You will provide ReComm with updated credit or debit card information upon ReComm's request and any time the information You previously provided is no longer valid. You are solely responsible for maintaining and updating the credit or debit card information. ReComm is not liable for any non-sufficient funds or other charges incurred by You as a result of such attempts to charge, and/or place holds on, Your credit or debit card.

For paid plans, usage and monthly fees will be charged directly to the credit card You provide to us as specified in our pricing plans. Except as provided below, monthly services and certain other charges are billed and charged one month in advance, and there is no proration of such charges if service is terminated on other than the last day of Your billing cycle. You agree to pay for all ReComm Services.

If You select a rate plan that includes a predetermined allotment of Services (for example, a predetermined amount of airtime or messages), unless otherwise specifically provided as a part of such rate plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle. We may bill You in a format as we determine from time to time.

ReComm may change the rates of incoming and outgoing calls at any time without notice to You. The new rate will apply to Your next purchase after the new rates have been published.

You also remain responsible for paying Your monthly Service fee if Your Service is suspended for nonpayment.

In the event You fail to pay billed charges when due and it becomes necessary for us to refer Your account(s) to a third party for collection, we will charge a collection fee at the maximum percentage permitted by applicable law to cover our internal collection-related costs.

Using ReComm will not incur charges to Your personal voice plan (cellular or otherwise) unless You redirect calls to a mobile located in a foreign country. In that case, Your operator will charge its standard rates for roaming on incoming calls.

If You use the ReComm Service from a device using mobile data connection (ex. 3G or 4G), incoming and outgoing calls will use a part of the data allowance of Your personal data plan. If You use a mobile data connection outside of Your home country, Your operator may charge You roaming fees.

Fair Use Policy

ReComm may offer currently or in the future plans on an "unlimited" use and/or "unlimited minutes" basis. All unlimited plans:

  • May only be used for normal business use
  • Are provided only for live dialog between two individuals
  • May not be used for any of the following prohibited use:
  • Trunking or forwarding your ReComm number to another phone number(s) capable of handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key system.
  • Auto-dialing or "predictive" dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place out-bound calls).
  • In addition, ReComm is not recommended for massive bulk call-in lines (e.g., customer support or sales call centers handling over hundreds of simultaneous calls, sports-line numbers, etc.)

When You reach a published fair use limit, You will receive a notification and ReComm reserves the right to restrict call usage or take any other appropriate measures to limit usage.

These limits can be overcome by upgrading to a custom enterprise plan, which can be obtained by contacting operator@recomm.io.

ReComm reserves the right upon prior notice to disconnect or suspend your Service if ReComm determines that your use of the Service violates any point of the Fair Use Policy above.

Number porting

Porting numbers into ReComm is not an available option with the ReComm Service. Upon special request, ReComm may permit to port manually a number having proposed a fee to do so. You may port Your ReComm number to another provider as long as You have subscribed to a paid plan. If You wish to export Your ReComm number to another service, You should request Your new service provider to take responsibility to this process. ReComm will not charge You for porting Your number out of the ReComm Service, but Your new service provider may charge You a fee for the portability. Although it is not ReComm's responsibility to port Your number out of ReComm, You may as well request guidance from ReComm on this process by writing to operator@recomm.io,

Proprietary Rights

All right, title and interest in the Service and any content contained herein is the exclusive property of ReComm, except as otherwise stated. Unless otherwise specified, this Service is for Your personal and limited commercial use only and You may print, copy and download any information or portion of the Site for Your personal use only. If You copy or download any information or software from this Site, You agree that You will not remove or obscure any copyright or other notices or legends contained in any such information. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any information, software, products or services obtained from the Service, except for the purposes expressly provided herein, without ReComm's prior written approval. All trademarks, trade names, service marks and logos are proprietary to ReComm. Your use of any marks on the Site in any manner other than as authorized in these Terms and Conditions, or as authorized in writing by ReComm, is strictly prohibited.

Content License

You grant ReComm a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all rights that You have as the copyright owner in any content or feedback that You provided to us.


The materials on ReComm's web site are provided "as is". ReComm makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, ReComm does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Since the ReComm Service is dependent on the public network infrastructure and private end-point infrastructure and configuration, we do not guarantee that any portion of the Service will be continuous or error-free. You also acknowledge and understand that we cannot guarantee that IP based communications are completely secure. Therefore, the ReComm Service should not be used with any third-party services or devices such as monitored burglar alarms, monitored fire alarms, and/or medical monitoring systems or devices.


In no event shall ReComm or its suppliers be liable for any consequential, indirect, special, punitive or similar damages, including loss of data or profit, or business interruption, arising out of the use of, or inability to use, the Service, even if ReComm or a ReComm authorized representative has been notified verbally or in writing of the possibility of such damage.


Any cause of action You may have with respect to Your use of the Site and service provided by the Site must be commenced within six (6) months of the cause of action arising. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to You.


The include technical, typographical, or photographic errors. ReComm does not warrant that any of the materials on its Site are accurate, complete, or current. ReComm may make changes to the materials contained on its Site at any time without notice. ReComm, however, makes no commitment of any kind to update the materials.

Assumption of Risk

You use the Internet solely at Your own risk and subject to all applicable local, state, national, and international laws and regulations. While ReComm has endeavored to create a secure and reliable Service, please be advised that the confidentiality of any communication or material transmitted to/from a Service over the Internet cannot be guaranteed. Accordingly, ReComm is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on the Site, or for the consequences of any reliance on such information. ReComm shall have no liability for interruptions or omissions in Internet, network or hosting services. You assume the sole and complete risk of using the Service. Any material downloaded or otherwise obtained through the use of the Service is done at Your own discretion and risk. You will be solely responsible for any damage to Your computer system or loss of data that results from the download of any such material.

Your Responsibility to Protect Data and Password

It is Your responsibility to protect Your personal data and maintain the confidentiality of Your user information and password. You are also responsible for immediately notifying ReComm of any unauthorized use of Your account, or breach of Your account information or password. ReComm will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by law, You shall be liable for any expenses, including usage charges and fines, fees, civil judgments, and reasonable attorney's fees for Your failure to safeguard user and password information and/or promptly notify ReComm about unauthorized use of Your account or breach of Your account information or password.


The Site may include links to certain website, materials, or content developed by third parties. ReComm has not reviewed all of the sites linked to its Internet Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ReComm of the Site. Use of any such linked website is at Your own risk. ReComm reserves the right in its sole and absolute discretion to discontinue links to any other sites at any time and for any reason.

Enforcing Security

Actual or attempted unauthorized use of any of the Site may result in criminal and/or civil prosecution. For Your protection, we reserve the right to view, monitor, and record activity on the Site without notice or further permission from You, to the fullest extent permitted by applicable law. This right extends to our review of message content and details pertaining to claimed violations of our usage Policy. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity on any of the Site.

Compliance with Laws

You will use the ReComm Service in full compliance with all applicable laws and regulations with regard to Your use of the Service including, without limitation, UK laws, national laws, international laws and all other laws and regulations concerning privacy, telemarketing, Internet marketing and the transmission of electronic communications. You will not use the Service in violation of any service agreement that You have with a third-party telecommunications provider. If necessary and in accordance with applicable law, ReComm will cooperate with government authorities to protect its Site, Materials, Content, Services, Accounts, visitors, customers, its parents, subsidiaries, affiliates and their respective members, managers, directors, officers, employees, stockholders and agents and operational providers, from the unauthorized use of its Site, Materials, Content, Services and Accounts.


You will indemnify and hold ReComm, its affiliates, officers, directors, employees, agents, legal representatives, licensors, subsidiaries, joint ventures and suppliers, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your breach of this Agreement, Your violation of any law, or the rights of a third party.

Termination of License

ReComm may terminate Your right to use the Service with or without cause at any time, including when we feel that You are taking advantage of unlimited call redirection offered under a paid plan. We would consider "taking advantage" to be the breach of any point of ReComm's Fair Use Policy. You may also terminate this Agreement at any time directly from Your ReComm account. Termination of this Agreement becomes effective at the end of the ongoing billing cycle.

Your obligation to pay accrued charges and fees shall survive any termination of this Agreement. In the event of any termination of this Agreement, the limitations on Your use of the Service as set forth in the Section Pricing & Billing shall survive such termination, and You agree to be bound by those terms.

Governing Law

This Agreement and any dispute or claim arising out of or in connection with it shall be governed and construed in accordance with the laws of England and the parties hereby irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, this Agreement.

Waiver of Compliance of this Agreement

Even if we do not require strict compliance with the Agreement in each instance, You will be obligated to comply with the Agreement. Our failure to enforce, at any time, any of the provisions, conditions or requirements of the Agreement, or the failure to require, at any time, performance by You of any of the provisions of the Agreement, will in no way waive Your obligation to comply with any of the provisions of the Agreement or our ability to enforce each and every such provision as written.

Any and all waivers by ReComm of any provision, condition or requirement of the Agreement will only be effective against ReComm if it is in writing and signed by an authorized officer of ReComm, and any such written waiver will not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

Assignment and Delegation

You may not assign or delegate any rights or obligations under the Agreement. Any purported assignment and delegation shall be ineffective. We may freely assign or delegate all rights and obligations under the Agreement, fully or partially without notice to You. We may also substitute, by way of unilateral novation, effective upon notice to You, ReComm, Inc. for any third party that assumes our rights and obligations under this Agreement.

Contacting Users

By using ReComm Services, You agree that we may contact You, or Your Users, via voice call, text message or other electronic medium. In the event that any information You have provided to ReComm changes, including but not limited to, e-mail or address, You agree to promptly update Your information.

INFO@RECOMM.IO | +44 20 33 22 99 13 | T&Cs